British Airways is considered a good airline choice by most bloggers. Because British Airways has gone through several waves of service cutbacks then followed by improvements, reviewer opinions are quite varied. Most recently, British Airways has made recent investments to improve their “soft product,” and reviewers noted that the food and bedding are much improved, leading to a better experience.

Seats are a highly controversial topic. British Airways has a dense configuration with narrow seats on many aircraft that is considered generally not competitive. Some reviewers noted that the IFE is sub-par, but these issues were reported on the London City flights and older 747 aircraft. Newer aircraft tend to have a refreshed IFE that is generally regarded as quite good. WiFi is often not available on many aircraft.

What to Look Forward To: Great food and service

What to Watch Out For: Poor WiFi; tight seat configuration on many planes; variable IFE by aircraft

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Overall Picture

Last Updated: 11/11/19

Number of Reviews in our Database: 14

Number of Different Sites Reviewing: 9

Average Rating: 2.32/3.00

Average Level of Review Detail: 2.14/3

Highest Rated Category: Service – 2.54/3.00

Lowest Rated Category: WiFi- 0.60/3

The Big 5

Seat: 1.71/3

In Flight Entertainment: 2.08/3

Food: 2.50/3

Drink: 2.27/3

Service: 2.54/3

Big 5 Average: 2.22/3

Other Scores

Lavatory: 2.00/3

Amenity Kit: 2.20/3

Bedding: 2.50/3

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WiFi: 0.60/3

Loyalty Program: British Airways Executive Club

Credit Card Transfer Partners: American Express Membership Rewards, Chase Ultimate Rewards

Alliance or Partners: One World

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Detailed British Airways Business Class Reviews

Looking for a specific review? Search our British Airways business class reviews database below.

From	To	Aircraft	Flight Time	Reviewing Site	Date	Review Title / Link	Overall	Detail	Seat	Lav	Amenity Kit	Bedding	IFE	Drink	Food	Service	WiFi
LCY	JFK	A318	Long	The Points Guy	5/9/18	AvGeek Dreams Do Come True: British Airways’ All-Biz Flight to New York	2.5	2	2	2	2	3	1	2	3	NR	0
LHR	JFK	747-400	Long	The Points Guy	2/28/19	A Date With the Queen Is Always a Pleasure: British Airways’ 747 in Club World from London to New York	2.5	2	2	2	2	2	2	2	3	3	1
JFK	LCY	A318	Long	One Mile at a Time	12/13/18	British Airways Business Class A318 New York To London City	3	3	2	2	2	3	1	3	2	3	-1
LHR	JFK	747-400	Long	One Mile at a Time	12/10/18	British Airways Club World 747 London To New York	2.5	2	2	NR	NR	3	2	2	NR	3	2
NBO	LHR	747-400	Long	One Mile at a Time	12/6/18	British Airways Business Class 747 Nairobi To London	2.5	2	2	2	2	3	1	3	3	2	0
SYD	LHR	777	Ultra Long	Frugal First Class Travel	7/3/16	British Airways Business Class review	2	1	2	NR	3	2	3	2	2	2	NR
LHR	JFK	777-200	Long	The Points Guy	8/14/17	British Airways (777-200) Club World Business Class From London To New York	1.5	2	1	NR	2	2	1	NR	2	2	0
YYC	LHR	787	Long	Simple Flying	6/1/19	British Airways Club World – Boeing 787-8 Dreamliner	2	2	1	NR	3	3	NR	NR	3	3	0
SEZ	LHR	787-9	Long	The Luxury Travel Expert	2/18/19	British Airways Boeing 787 Business Class Seychelles to London	2.5	3	2	2	3	3	3	2	3	3	3
LHR	AUS	777	Ultra Long	View from the Wing	3/21/16	Just How Bad is British Airways Club World Business Class?	2	2	1	2	NR	NR	NR	3	2	2	0
LAX	LHR	787-9	Long	Traveling for Miles	2/28/18	British Airways 787-9 Dreamliner Business Class Overnight Flight (LAX-LHR)	2	3	1	NR	1	1	3	2	2	2	0
LHR	JNB	747-400	Long	Travel Codex	1/17/17	British Airways Club World, Boeing 747-400, London Heathrow to Johannesburg	2.5	2	2	NR	2	NR	3	NR	2	3	0
LHR	JFK	747-400	Long	Turning Left for Less	9/5/17	BA new Club World catering review LHR-JFK B747 – is BA back in the game?	2.5	2	2	NR	NR	NR	3	2	3	3	NR
LHR	SFO	A380	Long	Turning Left for Less	10/15/17	British Airways A380 Club World upper deck Review	2.5	2	2	2	NR	NR	2	2	2	2	NR

Premium Travel Insider scores on a 1-3 scale. Higher is better. NR = not rated by the reviewer for their flight or insufficiently reviewed. 0 = that product was not offered on a flight (typically bedding, WiFi, amenity kit). Click here for more details.