Hong Kong Airlines is considered a good — borderline great — airline by bloggers and reviewers. However, Premium Travel Insider has low confidence in our rating of this airline. This is due to the fact the preponderance of reviews were during a mistake airfare, where business class tickets were available for $600. As a result, most reviewers noted that a key driver of their positive experience was the price. Specific “Big 5” reviews of food, drink, service, IFE, and seat are substantially lower than the overall scores. This means that flyers should temper expectations on this product and pay attention to specific categories.
Hong Kong Airlines business class reviews note good food and service. Weaknesses identified include below-average IFE and drink program and bad WiFi. Other characteristics were all in the “acceptable” range. Hong Kong Airlines does not partner with any major rewards programs, which makes point redemption challenging. However, they have had affordable cash fares in business class.
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What to Look Forward To: Great service
What to Watch Out For: Below average IFE and drink program, bad WiFi
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Overall Picture
Last Update: 11/11/19
Number of Reviews in our Database: 10
Number of Different Sites Reviewing: 10
Average Rating: 2.40/3
Average Level of Review Detail: 2.30/3
Highest Rated Category: Service – 2.40/3
Lowest Rated Category: WiFi – 1.20/3
The Big 5
Seat: 2.10/3
In Flight Entertainment: 1.78/3
Food: 2.20/3
Drink: 1.80/3
Service: 2.40/3
Big 5 Average: 2.06/3
Other Scores
Lavatory: 2.00/3
Amenity Kit: 2.13/3
Bedding: 2.14/3
WiFi: 1.20/3
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Loyalty Program: Fortune Wings Club
Credit Card Transfer Partners: No major partners.
Alliance or Partners: Oneworld
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Detailed Hong Kong Airlines Business Class Reviews
Looking for a specific review? Search our Hong Kong Airlines reviews database below.
Premium Travel Insider scores on a 1-3 scale. Higher is better. NR = not rated by the reviewer for their flight or insufficiently reviewed. 0 = that product was not offered on a flight (typically bedding, WiFi, amenity kit). Click here for more details.