Japan Airlines business class is considered an excellent airline based on our aggregated Japan Airlines business class reviews. Reviewers noted superb food, along with excellent service and drink program. Reviews which included the Japan Airlines Apex Suites seats were generally very positive, but some reviewers had poor experiences with other Japan Airlines seating products. Other notable complaints revolved around the IFE and the amenity kits, both of which had below-average scores.

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What to Look Forward To: Superb food, excellent service and drink program, Apex Suites (if on your aircraft), sake

What to Watch Out For: Below average IFE, WiFi, and amenity kit; subpar seat product on non-Apex aircraft

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Overall Picture

Last Updated: 11/11/19

Number of Reviews in our Database: 12

Number of Different Sites Reviewing: 9

Average Rating: 2.63/3

Average Level of Review Detail: 2.58/3

Highest Rated Category: Food – 2.92/3

Lowest Rated Category: IFE – 1.67/3

The Big 5

Seat: 2.58/3

In Flight Entertainment: 1.90/3

Food: 2.92/3

Drink: 2.70/3

Service: 2.75/3

Big 5 Average: 2.57/3

Other Scores

Lavatory: 2.14/3

Amenity Kit: 1.90/3

Bedding: 2.44/3

WiFi: 1.67/3

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Loyalty Program: JAL Mileage Bank

Credit Card Transfer Partners: No major partners.

Alliance or Partners: One World

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Detailed Japan Airlines Business Class Reviews

Looking for a specific review? Search our Japan Airlines business class reviews database below.

From	To	Aircraft	Flight Time	Reviewing Site	Date	Review Title / Link	Overall	Detail	Seat	Lav	Amenity Kit	Bedding	IFE	Drink	Food	Service	WiFi
LAX	NRT	777-300ER	Long	The Points Guy	5/9/18	One Suite Ride: Japan Airlines’ Business Class on the 777-300ER From LA to Tokyo	2.5	3	3	2	2	2	2	2	3	3	1
NRT	JFK	777-300ER	Ultra Long	The Points Guy	12/15/18	Restaurant in the Sky: Japan Airlines in Business Class on the 777-300ER From Tokyo to New York	2.5	2	3	NR	2	3	1	2	3	3	3
DFW	NRT	787-9	Long	One Mile at a Time	1/22/19	Japan Airlines Business Class 787 Dallas To Tokyo	2.5	3	3	2	2	2	1	2	2	2	3
NRT	SAN	787-8	Long	Travel Codex	2/2/15	Japan Airlines Business Class Narita to San Diego	1.5	2	2	NR	1	NR	2	3	3	1	NR
NRT	JFK	787	Ultra Long	Travel Update	4/21/18	JAPAN AIRLINES BUSINESS CLASS 787	2	1	2	NR	NR	NR	2	NR	3	3	NR
BKK	HND	777-300ER	Long	The Points Guy	8/21/19	Not Quite as Good as Last Year: Japan Airlines in Business Class on the 777-300ER	2.5	3	2	2	1	3	1	3	3	3	1
HND	SFO	777-300ER	Long	One Mile at a Time	6/25/16	Japan Airlines Business Class 777 Tokyo To San Francisco	3	3	2	2	1	2	NR	3	3	3	2
LAX	NRT	777-300ER	Long	Upgraded Points	11/7/18	Japan Airlines 777 Business Class Review — Los Angeles to Tokyo	3	3	3	2	2	3	2	3	3	3	1
ORD	NRT	777-300ER	Ultra Long	Thrifty Traveler	5/9/19	Japan Airlines Business Class 777 Chicago to Tokyo-Narita	3	3	3	2	3	2	2	3	3	3	2
NRT	MEL	787	Long	The Champagne Mile	7/19/18	Japan Airlines business class review: Tokyo to Melbourne	3	2	3	NR	2	2	NR	NR	3	3	NR
SYD	NRT	787-9	Long	Point Hacks	7/10/19	Japan Airlines 787-9 Business Class overview	3	2	2	NR	NR	NR	3	3	3	3	NR
LHR	NRT	777-300ER	Long	The Luxury Travel Expert	5/4/16	Japan Airlines B777 Business Class London to Tokyo	3	3	3	2	3	3	3	3	3	3	NR

Premium Travel Insider scores on a 1-3 scale. Higher is better. NR = not rated by the reviewer for their flight or insufficiently reviewed. 0 = that product was not offered on a flight (typically bedding, WiFi, amenity kit). Click here for more details.