United Airlines Business Class Reviews

(Credit: United)

United is considered a great option for business class travelers according to bloggers and reviewers. United business class reviews praise the bedding as the “best in the sky.” For reviewers who flew the new “true Polaris” seats, the seats scored highly. However, United flies several seating configurations. Non-Polaris seats had much lower ratings, and United flies the dreaded “dorm style” business with a very tight 2-4-2 configuration on some flights. For other categories, United generally scored acceptable or better. The one weakness is WiFi, which was the lowest score. In general, United flights are viewed as good but not “blow you away” experiences. The biggest wildcards reported are food and service. Overall, these factors make United a worthwhile airline to fly to a number of destinations.

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What to Look Forward To: Incredible bedding, great seats (on Polaris equipped flights), the dessert cart

What to Watch Out For: Mediocre WiFi

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Overall Picture

Last Updated: 12/21/19

Number of Reviews in our Database: 14

Number of Different Sites Reviewing: 7

Average Rating: 2.54/3

Average Level of Review Detail: 1.93/3

Highest Rated Category: Bedding – 2.91/3

Lowest Rated Category: WiFi – 1.83

The Big 5

(Credit: United)

Seat: 2.50/3

In Flight Entertainment: 2.40/3

Food: 2.21/3

Drink: 2.00/3

Service: 2.40/3

Big 5 Average: 2.30/3

Other Scores

Lavatory: 2.00/3

Amenity Kit: 2.00/3

Bedding: 2.91/3

WiFi: 1.83/3

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Loyalty Program: MileagePlus

Credit Card Transfer Partners: Chase Ultimate Rewards

Alliance or Partners: Star Alliance

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Detailed United Airlines Business Class Reviews

Looking for a specific review? Search our United Airlines business class reviews database below.

FromToAircraftFlight TimeReviewing SiteDateReview Title / LinkOverallDetailSeatLavAmenity
Kit
BeddingIFEDrinkFoodServiceWiFi
SFOPPT787-8LongThe Points Guy11/3/18Ia Orana Tahiti: Polaris to PPT on United’s 787-8 Dreamliner2.53222322221
ORDFRA777-200LongLive and Let's Fly10/5/18UNITED 777-200 POLARIS BUSINESS CLASS CHICAGO TO FRANKFURT2.52322NR2222NR
AMSEWR767-300LongLive and Let's Fly9/11/18UNITED AIRLINES 767-300 POLARIS BUSINESS CLASS AMSTERDAM TO NEWARK2.5232NR332232
LHREWR767-400LongThe Points Guy6/12/18Pond Hopping, United Style: Polaris Business (767-400ER) From London to NYC2.522NR232NR22NR
SYDLAX787-9Ultra LongThe Points Guy6/1/18Last-Minute Lie-Flat: United (787-9) Polaris Business From Sydney to LAX2222233NR12NR
IADFRA777-200LongThe Points Guy4/23/18Polaris Redemption: United’s Retrofitted 777-200 From DC to Frankfurt323NR232NR322
IADMUN777-200LongMillion Mile Secrets12/5/17United Airlines Polaris Business Class, Washington, DC, to Munich2.522NR23223NRNR
IAHFRA787LongOne Mile at a Time2/3/17United “Polaris” Business Class 787 Houston To Frankfurt2.512NR22NR23NRNR
NRTEWR777-300ERUltra LongTravel Codex1/24/18United Polaris Business Class, Tokyo to Newark2.513NRNRNRNRNR2NRNR
HKGSFO777-300ERUltra LongSam Chui10/3/18Etihad2.513NR23NRNR3NR2
IADBRU777-200LongPremium Travel Insider/4/11/19United Polaris Dulles to Brussels2.53322332222
ZRHSFO787-8LongLive and Let's Fly5/4/19UNITED AIRLINES 787-8 BUSINESS CLASS ZURICH TO SAN FRANCISCO31222NRNRNR23NR
LAXLHR787-9LongLive and Let's Fly1/24/19UNITED AIRLINES 787-9 BUSINESS CLASS LOS ANGELES TO LONDON2.53222322232
BRUIAD777-200LongPremium Travel Insider/4/15/19United Polaris Brussels to Dulles2.5232NR33223NR

Premium Travel Insider scores overall ratings on a 1-5, and individual category ratings 1-3. Higher is better. NR = not rated by the reviewer for their flight or insufficiently reviewed. 0 = that product was not offered on a flight (typically bedding, WiFi, amenity kit).