ANA has a superb first class product, with reviewers unanimously reporting positive, memorable flight experiences. Food, drink, bedding, and service all scored in the superb range. ANA first class reviews emphasized just how incredible the food, drink, and service on ANA are, with the airline being compared to being equivalent to a fine-dining restaurant quality experience. Both the amenity kit and the IFE are also considered to be very good. The “ANA Square” seat found on most aircraft is somewhat controversial: while large and comfortable, the shape of the seat is described as somewhat awkward by many reviewers. The WiFi is the lowest rated amenity, with reviewers noting slow WiFi on many aircraft. ANA makes for an excellent way to travel to and from Japan.
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What to Look Forward To: Superb dining experience, large sake varieties, high end whiskey
What to Watch Out For: Poor WiFi
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Overall Picture
Last Updated: 11/11/19
Number of Reviews in our Database: 12
Number of Different Sites Reviewing: 8
Average Rating: 2.88/3
Average Level of Review Detail: 2.67/3
Highest Rated Category: Drink – 3/3
Lowest Rated Category: WiFi – 1.44/3
The Big 5
Seat: 2.45/3
In Flight Entertainment: 2.00/3
Food: 2.92/3
Drink: 3/3
Service: 2.83/3
Big 5 Average: 2.64/3
Other Scores
Lavatory: 2.33/3
Amenity Kit: 2.36/3
Bedding: 2.50/3
WiFi: 1.44/3
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Loyalty Program: ANA Mileage Club
Credit Card Transfer Partners: American Express Membership Rewards
Alliance or Partners: Star Alliance
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Detailed ANA First Class Reviews
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Premium Travel Insider scores on a 1-3 scale. Higher is better. NR = not rated by the reviewer for their flight or insufficiently reviewed. 0 = that product was not offered on a flight (typically bedding, WiFi, amenity kit). Click here for more details.