Garuda Indonesia is considered an excellent first class product. Garuda scores 2.77/3 overall with a Big 5 score of 2.66/3. Multiple categories, including seat, food, drink, and service scored excellent or better. However, there were a few rough spots. IFE scored lower at 1.83/3, with some critiques over movie selection. The amenity kit was also rated low at 1.60/3, with several reviewers saying it felt cheap for a first class product, and other reviewers receiving a business class kit. The carrier does not have any direct connections to the U.S., which makes it more challenging to book. If you have business on a route which Garuda flies, you should strongly consider this first class product.
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What to Look Forward To: Superb overall experience, AvGeek cred for flying a rare product with no direct U.S. flights
What to Watch Out For: Poor IFE selection, weak amenity kit
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Overall Picture
Last Updated: 2/2/20
Number of Reviews in our Database: 13
Number of Different Sites Reviewing: 10
Average Rating: 2.77/3
Average Level of Review Detail: 1.92/3
Highest Rated Category: Service – 2.92/3
Lowest Rated Category: Amenity Kit – 1.60/3
The Big 5
Seat: 2.92/3
In Flight Entertainment: 1.83/3
Food: 2.77/3
Drink: 2.89/3
Service: 2.92/3
Big 5 Average: 2.66/3
Other Scores
Lavatory: 2.00/3
Amenity Kit: 1.60/3
Bedding: 2.50/3
WiFi: 2.13/3
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Loyalty Program: Garuda Miles
Credit Card Transfer Partners: Citi Thank You Rewards
Alliance or Partners: SkyTeam
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Detailed Garuda Indonesia First Class Reviews
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Premium Travel Insider scores on a 1-3 scale. Higher is better. NR = not rated by the reviewer for their flight or insufficiently reviewed. 0 = that product was not offered on a flight (typically bedding, WiFi, amenity kit). Click here for more details.