Singapore Airlines is an excellent choice for business class travelers. Superb service is one area that sets Singapore Airlines apart, but you can also look forward to great food and drink options. For example, Singapore Airlines has an excellent wine menu, cocktails, extensive tea and coffee options – something for everyone. Singapore also boasts a more unique meal service, with satay replacing mixed nuts as the starter/amuse bouche, and regional cuisine selections such as an elaborate Japanese meal option for flights to and from Japan.
The seats draw mixed reviews, with reviewers praising the privacy and comfort while sitting; however some note that the footwell is uncomfortable. The IFE system is also considered world class, second only to Emirates’ entertainment system. One item of concern that reviewers note is that Singapore does not have amenity kits in business class. Instead, some contents, such as eye masks, are distributed, and other products are available on demand either from flight attendants or in lavatories. Some reviewers praised this as being less wasteful, while others found it to be low class for an airline of Singapore’s caliber.
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What to Look Forward To: Excellent service and IFE, satay as a starter, and a robust and unique drink menu
What to Watch Out For: Lack of a true amenity kit, poor WiFi
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Overall Picture
Last Updated: 12/23/19
Number of Reviews in our Database: 16
Number of Different Sites Reviewing: 13
Average Rating: 2.59/3
Average Level of Review Detail: 2.19/3
Highest Rated Category: Service – 2.88/3
Lowest Rated Category: Amenity Kit – 1.69/3
The Big 5
Seat: 2.44/3
In Flight Entertainment: 2.79/3
Food: 2.63/3
Drink: 2.67/3
Service: 2.88/3
Big 5 Average: 2.68/3
Other Scores
Lavatory: 2.00/3
Amenity Kit: 1.69/3
Bedding: 2.44/3
WiFi: 1.71/3
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Loyalty Program: Singapore KrisFlyer
Credit Card Transfer Partners: American Express Membership Rewards, Chase Ultimate Rewards, Citi ThankYou Rewards, Capital One Rewards
Alliance or Partners: Star Alliance
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Detailed Singapore Airlines Business Class Reviews
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Premium Travel Insider scores on a 1-3 scale. Higher is better. NR = not rated by the reviewer for their flight or insufficiently reviewed. 0 = that product was not offered on a flight (typically bedding, WiFi, amenity kit). Click here for more details.